VRS lets Deaf and Hard of Hearing people connect with hearing callers in real-time through a sign language interpreter.
What Is Video Relay Service (VRS)?
VRS allows Deaf and Hard of Hearing people to call hearing individuals using a sign language interpreter. It creates natural, real-time conversations — without needing to type.
How VRS Works
There are three people involved in a VRS call:
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The Deaf or Hard of Hearing caller
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The VRS interpreter
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The hearing caller
Using a video device and a high-speed internet connection, the Deaf or Hard of Hearing caller connects to a qualified sign language interpreter. The interpreter signs with the Deaf caller and speaks to the hearing person — and vice versa. The interpreter doesn't change what’s said and doesn’t speak for you — they simply relay the message between both parties.
Some VRS apps also allow users to type notes to the interpreter, but that’s optional.
Is VRS Free?
Yes. VRS is free for users. VRS providers are paid by the Interstate TRS Fund, which is overseen by the Federal Communications Commission (FCC). To learn more about TRS from the FCC, click here.
What Is TRS?
Telecommunications Relay Service (TRS) is an umbrella term for services that help people with hearing or speech disabilities make phone calls. VRS is one form of TRS. Others include text-based relay and captioned phone services.
TRS is available in all 50 states, Washington D.C., Puerto Rico, and U.S. territories — for both local and long-distance calls.
Did You Know?
There are five VRS providers in the U.S.
Convo is the only Deaf-owned and Deaf-led one.