Share Numbers & Other Information During Your Calls
Text Chat in Convo Call allows you and your interpreter to send messages during a live call. This can help with:
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Sharing names, addresses, or technical terms
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Clarifying information during conversations
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Supporting communication during noisy or sensitive situations
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Coordinating during interpreted meetings with multiple interpreters
Text Chat is available during standard calls, teaming sessions, and transferred calls.
How to Open Text Chat
During a call:
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Look for the message box on your screen
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Tap or click the box to open the chat
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The chat panel will appear on the side of your call screen
You can continue your conversation while the chat stays open.
Understanding Chat Message Colors
Messages are color-coded to make conversations easier to follow.
Your Messages
Your messages appear in:
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Grey bubbles
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Labeled as “You”
Interpreter Messages
Interpreter messages appear in:
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Blue bubbles
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Labeled with the interpreter’s VI ID
Example:
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VI 4567
Interpreter Messages During Teaming or Transfers
During teaming or transferred calls:
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Messages from interpreters appear in green chat bubbles
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Each interpreter message is labeled with the interpreter’s VI ID
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You may see messages from multiple interpreters during the same session
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Interpreters can view the shared chat history during the active call session
Examples:
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VI 4567
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VI 8921
This helps everyone stay aligned during longer or transferred conversations.
How to Hide or Collapse Chat
Need more screen space?
You can:
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Tap the Chat icon again to hide the panel
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Collapse the chat window while keeping the call active
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Reopen it anytime during the call
This is helpful if you want to focus fully on video communication.
Expanding the Chat Window
If you need to read longer messages or follow a detailed conversation:
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Expand the chat panel for a larger view
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Scroll through earlier messages during the active session
The full conversation remains available throughout the call session.
Important Privacy Information
Text Chat is session-based.
This means:
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Chat history is only available during the active call
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Messages are securely deleted after the session ends
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Previous chat conversations cannot be recovered later
Tips to Get the Most Out of Text Chat
Helpful Things to Share in Chat
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Names and spelling
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Addresses
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Phone numbers
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Meeting links
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Technical vocabulary
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Short clarifications
Best Practices
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Keep messages short and clear
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Continue signing naturally while using chat
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Use chat as a support tool — not a replacement for interpreting
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During meetings, use chat to quickly clarify details without interrupting flow
Accessibility & Keyboard Navigation
For keyboard users:
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Press Tab to move focus into the chat field
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Press ESC to return focus to the main call screen
Need Help?
If you experience issues with Text Chat or have questions about using Convo Call, chat with us.