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Help! I have T-Mobile for my iPhone/iPad and Convo VRS is not working on LTE. 

If you can use Convo VRS on Wi‑Fi but not on T‑Mobile’s LTE network, this issue is caused by a known incompatibility with iOS. Follow the step‑by‑step workaround to reinstall Convo VRS so it works on LTE, plus tips for what to do if it still doesn’t work.

Quick fix for T‑Mobile iPhone/iPad users when Convo won’t connect on LTE.

Apple released the latest version of the iOS platform, version 10.3, and it has come to our attention that T-Mobile customers will not be able to log into Convo iOS while on the LTE network. This issue does not affect your ability to use Convo iOS on WiFi. 

There's a quick and easy fix! Follow the steps below:

Step 1: Force quit Convo Mobile by double-tapping the home button and swiping up on Convo Mobile. 

Step 2: Click on this link, this will open a new page on your iPhone's browser. (Be sure to use it in Safari. It will not work in Chrome or Firefox browsers).

Step 3: On the new page, press Install.

Step 4: Enter your passcode (if you have one enabled)

Step 5: Press Install again to proceed with the installation.

Step 6: Press Install at the bottom of the screen to confirm the installation.

Step 7: Once installation is complete, press Done at the top-right corner of the screen.

Step 8: Open your Convo Mobile, and you should be able to log in just fine! 

Step 9: If not, try restarting your iPhone/iPad (power off, then back on, not sleep mode) after doing all these steps.

I tried everything, and nothing changed. Now what?
Chat with us via text or ASL here, or e-mail us at support@convorelay.com