What Hearing Callers Experience on a VRS Call

Understand what it’s like for hearing people when they receive a call through VRS—and how Convo makes it better.

What Hearing Callers Experience on a VRS Call

Ever wonder what it’s like for the hearing person on the other end of your VRS call?

As a Deaf caller, when you answer or place a VRS call, you first connect with a video interpreter (VI) before being connected to the hearing person. But for someone unfamiliar with VRS, this process can be surprising.

Here’s what a typical VRS call looks like—for them:

1. Their phone rings.

2. They answer.

3. They hear something like:
   “This is interpreter 7456 answering for a person who uses sign language to communicate; you may now proceed with the call…”

4. Sometimes, the hearing person becomes confused—or even hangs up—because they didn’t expect an interpreter to answer.

You lose the chance to be the first voice they hear. But Convo changes all of that.

With Convo, it’s your call—literally.

We’ve reimagined the call experience, so you come first, not the interpreter.

When hearing people answer a Convo call, they hear your voice first. The interpreter steps back and facilitates the conversation from the background—so it feels more natural and personal.

It’s a small shift that makes a big difference.

Tips for Hearing People Answering VRS Calls:

• Speak naturally, just like you would on any phone call.

• Talk directly to the Deaf caller—not the interpreter.

• The Deaf caller can choose whether the interpreter makes an introduction or not.

Our goal is to make calls feel effortless—for both you and the person on the other end.

More About Our Interpreters

Convo interpreters are committed to reflecting you—your identity, your voice, and your message. They honor your individuality and remain as invisible as possible during the call.

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Once you're set up, you’re just one call away from experiencing the Convo difference.