Getting Started with Convo Call: Fixing Common Call Issues

Your number and account stay the same.

These quick checks resolve most issues:

Call not connecting
- Try the call again
- Refresh the page or restart the app
- Check your internet connection
Can’t make outgoing calls: In some cases, you may receive calls but not make outgoing calls.

- Try again
- Restart the app or refresh
- Switch networks (WiFi ↔ mobile data)
Black screen or video not working: If you can see the interpreter but they can’t see you, or your screen is black:

- End the call and try again
- Make sure your camera is enabled
- Use Google Chrome if on a desktop
Not receiving calls or notifications
- Check notification settings
- Allow notifications in your browser/device
- Log out and back in

Some networks may restrict video calls.

This includes:

If you run into issues:

You can add Convo Call to your desktop for quick access.

We’re actively improving Convo Call based on your feedback.

These updates are designed to improve call reliability, especially on more restrictive networks.

More updates are coming — including text chat later this month.

We’re here to help you get connected.

Convo Call is ready to use today for making and receiving calls. If something doesn’t work as expected, this guide will help you quickly fix common issues and get connected.