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Get Started with Convo Call

 Asset 767

Welcome to Convo Call

Learn how to set up Convo Call, start and receive calls, manage contacts,
and get help. 

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Early Access users: You can submit your feedback about your experience.

If you’ve switched to Convo Call, it is now your primary app for VRS calls. Once your migration is complete, Convo VRS and Convo Link are no longer available for calling.

On This Page:

Download and Log In

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Android (phone/tablet)

Make sure you can access the Google Play Store on your device. Convo Call works on Android 12 and higher.

Steps:

  • Get the app at Google Play app to download Convo Call, using your Google Play ID and password

  • Log in with your Convo email or number

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Watch ASL Demo: Android

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iOS (iPhone/iPad)

Make sure you have access to your Apple ID.

Steps:

  • Get the app at the App Store, using your Apple ID and password

  • Download Convo Call from iOS from TestFlight app

  • Log in with your Convo email or number

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Watch ASL Demo: iOS


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Web (Computer)

Steps:

  • On Chrome browser, go to: call.convo.io

  • Log in with your Convo email or number

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Watch ASL Demo: Web

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Make Calls

Start a call quickly, using a phone number or a saved contact.

Making a Call

  • Tap Make a call

    • Enter a phone number

  • Or Tap View Contacts

    • Tap the contact to call

For VCO users, unmute audio if you would like the other party to hear your voice directly.

Watch ASL demo: Android | iOS | Web

 

Receiving Calls

Mobile: Tap Accept button 
to accept call.

Receive Calls

Answer incoming calls to your Convo number directly in the app.

Receiving a Call

When someone calls your Convo number:

  • You’ll receive the call in Convo Call

Missed & Cancelled Calls

On your Recents list:

  • Missed calls are calls that arrive at your device but aren't answered.
  • Cancelled calls are calls that are quickly cancelled by the hearing person before it arrives at the VI.

If a call requires a teaming interpreter, Convo Call will support that process automatically when needed.

 

Convo Call web
Web browser: Click Accept button to accept call.

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Contacts

Manage and search your saved contacts for faster calling.

View Contacts: Open the Contacts section to see your saved contacts.

Add a Contact: Select Add and enter the contact’s details.

Edit a Contact: Choose a contact and select Edit.

Search Contacts: Use the search bar to quickly find someone.

Watch ASL demo: Android | iOS | Web

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Navigation and Settings

Access recent calls, update your profile, and adjust your account settings.

Recents: View recent calls. You can also add recent callers to your contacts.

Edit Profile: Update your personal information.

Change Password: Update your account password securely.

Settings: Adjust your preferences.

Log Out: Sign out of your account when needed.

Watch ASL demo: Android | iOS | Web

FAQs

Find answers to common questions about switching to Convo Call.

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Get Help and Share Feedback

If you need additional support,
please contact our support team.		 If you would like to share feedback,
please complete our feedback form.
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Your feedback helps us improve and enhance Convo Call.

Watch the full Demo for Your Device

Android (Phone/Tablet)

 

iOS (iPhone/iPad)

 

Web (Mac on Chrome shown)

 

Note: Convo Call on web also works on PCs and Chromebook and is optimized for the Chrome web browser.