Black Screen in Convo Call Web? Try This Quick Fix

If your camera appears as a black screen in CC Web, even after allowing all camera permissions in Chrome, the issue may be related to Chrome's graphics settings.

Enabling hardware acceleration can often restore camera functionality and resolve video display issues in CC Web.

Solution: Turn On Hardware Acceleration in Chrome

Open Chrome and go to: chrome://settings/system
Turn on Use graphics acceleration when available
Relaunch Chrome
Sign back in to CC Web and test your camera

What to Expect

Once Chrome has restarted, your video should appear correctly in CC Web.

Still Need Help?

If your camera is still showing a black screen after completing these steps, please contact Convo Support for additional troubleshooting assistance.