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Enable Camera, Mic & Notifications for Convo Call Web (Chrome)

Chrome normally shows a Pop-up that lets you permit the use of your Camera, Microphone, and send Notifications. Sometimes your Chrome settings may block this important Pop-up. Here's how to fix that so you can use Convo Call.

  1. Open Chrome Browser. Go to call.convo.io. You should see the below:
    Permissions Needed - Convo Call

  2. Sometimes, Chrome doesn't ask for permission to use your Camera, Microphone or send Notifications, important for Convo Call to work. If that happens, let's make a change in your Chrome to allow this. 

    Here's what the Pop-up normally looks like when Chrome is working correctly:
    Permissions Pop-Up - Convo Call

  3. How to fix: click the three "dots" on the top right of your Chrome window, and then click Settings near the bottom:
    Three Dots in Chrome - Convo Call
  4. Click Privacy and Security:
    Click Privacy and Security - Convo Call-1
  5. Click Site Settings:
    Click Site Settings
  6. Click Pop-ups and redirects:
    Click Pop-ups and redirects - Convo Call
  7. Your setting may show "Don't allow sites to send pop-ups or use redirects". If you see this, this is what blocks Convo from getting the permissions it needs.
    Dont allow Pop-ups from any sites-1 - Convo Call
  8. Please click "Sites can send pop-ups and use redirects:
    Allow Pop-ups from any sites - Convo Call
    1. If you prefer to only allow pop-ups from Convo Call, make sure "Don't allow sites to send pop-ups or use redirects" is clicked.
    2. Next, click Add next to "Allowed to send pop-ups and use redirects":
      Pop-ups disallowed from any sites - Convo Call 
    3. Type call.convo.io and click Add:
      Type call.convo.io in allow list - Convo Call
    4. You should see "call.convo.io" added to your Allow list:
      Only Allow Pop-ups from Convo Call
  9. Go back to your Convo Call tab. Click the button to the left of "call.convo.io/home". You should see this:
    Permission Settings in Chrome - Convo Call
  10. Make sure your Camera, Microphone and Notifications are allowed. You should be able to use Convo Call now.