Convo Call Early Access FAQs
Find answers to common questions about switching to Convo Call.
When will Convo VRS and Convo Link stop working?
Convo VRS and Convo Link will no longer be available starting May 4. All VRS calls will take place in Convo Call.
Can I go back to Convo VRS or Convo Link?
Once you log in to Convo Call, your account moves fully to Convo Call. Convo VRS and Convo Link will no longer connect calls for your account.
What happens if I open the old Convo VRS app after switching?
After you’ve moved to Convo Call, the old Convo VRS and Convo Link apps will no longer connect calls for your number(s). All calls take place in Convo Call.
Will my VRS number change?
No. Your VRS number(s) stay the same. You’ll use the same number(s) in Convo Call.
Can I log in with the same VRS number and password?
Yes. You can log in using the same VRS number and password you use for Convo VRS or Convo Link. You do not need to create a new account.
You can also log in using your email address.
Will my contacts move to Convo Call?
Yes. Your contacts and account information will be available when you log in to Convo Call.
Does Convo Call have all the same features?
Convo Call focuses on stable, high-quality calls. Some features, such as the in-call chat box, are not yet available. We’re prioritising reliability first and will continue improving over time.
Why can’t I find Convo Call on the App Store or the web?
Convo Call is currently in Early Access, so it isn’t listed in the App Store or available for public download yet.
To get the app, join Early Access. When it’s your turn to switch, we’ll email you direct download instructions.
Access is released in structured waves, so timing may vary.
Will Convo for Mac and Convo for Windows still be available?
These desktop apps will no longer be available.
You can continue using VRS on your computer through the Convo Call web app.
Does the web app work on any browser on computers?
The Convo Call web app is currently optimized for Google Chrome. While it may open in Safari and other browsers, some features may not function as expected. For the best experience, we recommend using Chrome.